FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express. As well as; ShopPay, Apple Pay, PayPal.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at brooke@wearetailored.com.au. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

DELIVERY INFORMATION

We send all orders via local couriers. 

Australian Standard Shipping: National delivery within 2-10 business days in National Metropolitan areas. Regional areas can take longer. Please note, due to the ongoing delays couriers are facing in Australia due to Covid, your order may take an additional 10 business days on top of the estimated delivery timelines above and given by our shipping partners. We appreciate your patience during these unprecedented times. 

We endeavour to send your order as soon as possible, and most of the time this is the next business day subject to peak trading periods such as sales and re-launches. Public holidays can delay freight and dispatch dates. 
Please note, our daily order cut off is 10am on business days. 

Please note, we do not ship to PO Boxes or Parcel Lockers. 

ORDER TRACKING

You will receive a tracking number for your order upon dispatch.
Please advise us if you require assistance in tracking your order.

DAMAGED/LOST PACKAGES

Damage or loss in transit is rare however if it does happen we will happily take responsibility for it and investigate.

Please contact us at brooke@wearetailored.com.au to organize the return of damaged goods or to report that a parcel has not arrived within the above time frames.

What countries do you ship to?

For the time being, we only ship to Australian based addresses.

How much is shipping?

Shipping costs depend on the item you’ve ordered, the weight and where it’s being delivered. If your order value is more than $50, we provide free shipping within Australia.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you do need to contact us about order tracking please email brooke@wearetailored.com.au.

Returns

Can I return or exchange an item?

Unfortunately, we do not offer returns or refunds unless the product is faulty. Please be sure to read our terms and conditions and policies for more information before purchasing.

How do I return an item?

Unfortunately, we do not offer returns or refunds unless the product received is faulty. If this is the case, please contact our customer service team via brooke@wearetailored.com.au with your Name, Order Number and reason for wanting to return your item/s.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via brooke@wearetailored.com.au with the details, along with your name and order number. We will aim to respond within 48 hours.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

Do you make a sanitiser?

Please visit our friends over at https://hi-gene.com.au for all your sanitiser needs and enquiries.

Product Ingredients & Information

Melbourne Martini

Espresso Martini

Vodka, Cold Drip Coffee, Chocolate Flavour, Coffee Flavour, Organic Sugar, Preservative E224
(Gluten-Free)(Vegan)

110mL | 12% Alc/Vol.

Espresso Martini Salted Caramel

Vodka, Cold Drip Coffee, Coffee Flavour, Salt, Organic Caramelised Sugar, Preservative E224
(Gluten-Free)(Vegan)

110mL | 12% Alc/Vol.

Amaretto Sour

Amaretto, Natural Lemon Juice, Organic Sugar Syrup, Water, Instafoam® (Quillaja Extract), Preservative E224 (Gluten-Free)(Vegan)

120mL | 12% Alc/Vol.

Tommy Tequila

Tequila, Natural Lime Juice, Organic Sugar Syrup, Agave Nectar, Preservative E224
(Gluten-Free)(Vegan)

130mL | 13.15% Alc/Vol.

Naked Negroni

Australian Gin, Australian Sweet Vermouth, Melbourne Bitters, Preservative E224 (Gluten-Free)(Vegan)

120mL | 16% Alc/Vol.

Naughty Booch

Naughty Booch Watermelon, Cucumber and Lime

Kombucha Apple Cider Blend, Raspberry Juice, Lime Juice, Monk Fruit, Natural Flavours

(no preservatives, low sugar, vegan-friendly, gluten-free, 36 cals per 100ml)

 

Naughty Booch Ginger and Lemon

Kombucha Apple Cider Blend, Lemon Juice, Lime Juice, Monk Fruit, Natural Flavours

(no preservatives, low sugar, vegan-friendly, gluten-free, 34 cals per 100ml)

 

Codigo1530

100% Agave
No additives, sweeteners, flavouring, colouring or chemicals. 

All of our Codigo1530 products are Gluten-free. 

Codigo1530 Blanco is Vegan.

Marketing, sponsorship and collaborations.

Do you offer collaborations?

Yes, we love a good collab and supporting other businesses! 

Please email ellie@wearetailored.com.au  about any collaborations, marketing or social media and PR opportunites.

Wholesale Orders

Do you offer wholesale?

Yes! We offer wholesale for all of our products. Please email brooke@wearetailored.com.au for any wholesale enquiry.

Large Orders

We often supply weddings, functions and events. If you have an order that is over five cases please email brooke@wearetailored.com.au.